Trolls Hair POPS Surprise Poppy Feature Plush

Delivery times are specified on a per product basis and are an estimation on processing speed and warehouse demand. Please see the product overview page for an estimation. We will do our best to adhere to timescales but please allow some leeway, especially when shopping on one of our international storefronts outside of the United Kingdom.

Please take note that larger multi-item orders are can take longer to process and it may be better to split your order into smaller shipments for faster processing times.

Please note that our warehouse is closed on Bank Holidays and we do not dispatch orders on these days and are not factored into estimated delivery windows.

UNITED KINGDOM DELIVERY

All our UK orders are shipped via Royal Mail on a tracked service.

For the majority of our UK orders you will receive a timed-delivery window and rearrangement capabilities including safe-place delivery. 

Standard Tracked Delivery - £2.99 (FREE over £20) - Your order would be expected to arrive within 48-72 hours after dispatch.

Next Day Express Tracked - £3.99 Some of our media catalogue and easy to ship tems are available for express delivery - any orders received by 2pm we will deliver to your door 7 days a week on an express next day service. If your order is placed after 2pm your order will be processed on the next working day.

*Please note this service is not guaranteed* but we will do our best to hit delivery aims and of course reimburse where necessary.

INTERNATIONAL SHIPPING OPTIONS

Europe:

If your order is being delivered within the EU, please be aware we have signed up to the EU’s Import One-Stop Shop (IOSS).

Since 1st July 2021, no additional VAT fees should be paid for the delivery of parcels in Europe under 150 Euros.

For orders over 150 Euros your order will be shipped DDU

DDU Incoterms payment (or delivery duty unpaid) mean the receiver/customer will be contacted by customs once their shipment arrives, and will have to settle any charges in order for customs to release the shipment and have it delivered to the customer.

Standard - From €4,95 - FREE over  €49,95 (Country Dependant) - Your order would be expected to arrive 5-10 working days after dispatch. These orders are fully tracked from dispatch to delivery.

Canada: 

Starting From $9.00

2023 Update: Unfortunately due to a large increase in shipping costs into Canada we have had to increase our shipping and remove our free shipping promotion. The delivery cost will differ depending on the weight of your order.

We also now offer an UPS Express delivery service. Please note that tax and duties may apply to your order before receipt of your delivery.   

United States:

Standard - FREE - Your order would be expected to arrive within 10-14 working days after dispatch. Non-Tracked. We use Royal Mail for the majority of our deliveries and use DPD for larger shipments.

Japan:

Standard - ¥500 -  FREE over ¥5,000 - Your order would be expected to arrive within 10-14 working days after dispatch. Non-Tracked.

PRE-ORDERS

Pre-order items are available for purchase on our website and are charged at the point of purchase.

Any orders that include a pre-order item will be dispatched once ALL items in the order are available. Please bear this in mind when placing orders containing both in-stock and pre-order items. If you would like in-stock items delivered sooner, please place a separate order for those items.

CANCELLATIONS / ORDER AMENDMENTS

You can cancel or amend any order before it is dispatched, please contact us and we will assist you further.